Support

Questions, problems, or something that doesn’t look right — write to us.

In the Friends Beta? Tell the person who invited you, or send feedback through TestFlight.

It helps to include

your phone model and its iOS or Android version;
the app version — on iPhone, TestFlight shows it under Lethe Live;
what you did, what you expected, and what happened instead;
a screenshot, if you can.

Please don’t send us your sign-in codes. There is no need to send photos or notes from your archive — we never ask for them.

Common questions

I got a new phone. How do I bring my memories?

Export a backup on the old phone (Profile → Cloud & Media → Export backup) and restore it on the new one. If you have Cloud Backup, sign in on the new phone and restore from the cloud. Signing in alone does not bring your memories, because Lethe Live does not synchronise between devices.

I didn’t get my sign-in code.

Check your spam folder, and wait a minute before asking for another. A code works once and expires after 15 minutes.

I got an email saying my address changed, and it wasn’t me.

Write to us straight away from the address that received the notice. Your memories are on your phone and are not affected by a change of address.

How do I delete my account?

Here is how, with or without the app.

Can I buy Cloud Backup?

Not yet. During the Friends Beta, everyone uses the free plan and nothing can be bought.